According to a survey report of foreign media The Information, because the messenger error rate of Messenger is as high as 70%, and the probability of correctly handling human requests is less than 30% without human intervention, Facebook has decided to cut back on machine learning and Invest in artificial intelligence technology. Foreign media said that for this reason, Facebook will temporarily give up building a large-scale chat robot ecosystem, and turned to training Messenger robot to focus on specific tasks. In the future, we will no longer be able to hear chattering robots bored. Last year, Facebook enhanced its Messenger bot platform, allowing companies to interact with a large user base of Messenger applications. For example, e-commerce and other online application-based business scenarios can all be bots. At that time, Facebook had high hopes for the business prospects of the bot open platform, and believed that it could replace some of the artificial customer service and reduce the company's operating costs. However, foreign media reported recently that due to its current results are unsatisfactory - the error rate is as high as 70%, Facebook has cut the research and development of machine learning and artificial intelligence technology (including the Messenger bot). Therefore, the ambitious goal of the commercialization of chat robots has been thrown into a cold water. It is understood that since Facebook opened the Messenger bot, it has been strongly supported by companies such as banks and airlines. As of September last year, developers have developed 30,000 chatbots. But at the same time, Facebook's chat robot ecosystem is flooded with low-quality chat bots. According to industry insiders, the application of artificial intelligence to chatbots is not mature enough. Richard Windsor, a foreign analyst, said that Facebook has made too many wrong decisions in its attempts to automate its systems. "The problem is not that Facebook lacks talent in this area, but the company's research in artificial intelligence is not long enough."
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