Home Appliances Extended Service Specification Coming Soon

A few days ago, the China Household Appliance Service and Repair Association released the “Standard for Extended Service of Home Appliances” (Draft for Solicitation) in Beijing (hereinafter referred to as the “Extension Regulations”). Zhao Zerui, Executive Vice President and Secretary-General of the Association, stated that the “Extension Regulation” is an association. An important measure for the self-discipline of companies engaged in extended warranty service activities in the home appliance industry and the regulation of extended service activities. The “Extension Policy” regulates the professional requirements for extended warranty services for home appliances, warranty and risk management responsibilities, extension of service elements, service procedures, practitioner requirements, and corresponding service quality assessment. From now on, it is widely available to the community. solicit opinions. It is understood that the extended warranty service for home appliances is a new type of value-added service provided for consumers in home appliance sales and service activities. Due to the lack of standard for extended warranty services for home appliances, some unqualified companies have mixed into this area. Various types of extended warranty products for home appliances have made it difficult for consumers to discern, and have adversely affected the sound development of extended warranty services for home appliances. “Extension Regulations” draws on foreign regulatory requirements for extended warranty services, fills domestic gaps, clarifies the responsibilities of home appliance extension service providers in contracts, and provides for the standardization of consumers in accordance with the requirements for extended warranty services. Services, put forward the supervision and management responsibilities of the relevant state departments or industry associations. The “Extension Regulations” was jointly drafted by the China Household Appliance Service and Maintenance Association in association with Suning Appliance Co., Ltd., Mei Yan Service (Shanghai) Co., Ltd., and Xin Kean Warranty Service (Tianjin) Co., Ltd.