When you call many customer service, you will definitely hear the following dialogue: "In order to protect your interests, your call may be recorded." But do you know how to record? Put a voice recorder next to the phone? Using the tape-type analog recording used in the old Hong Kong film? Or like a mobile phone call recording, you have to click to start recording, in order to record?
"These recordings are not likely to meet the needs of enterprise-level recording. Nowadays, digital automatic recording is popular." Ye Jing, general manager of Shenzhen Huitong Technology Co., Ltd. told reporters.
Ye Jing, President of Shenzhen Huitong Group
In fact, the answering machine evolved from the early answering machine. The emergence of the latter solved the problem of missed calls. However, with the development of society, various enterprises, government agencies and public service organizations need to provide services to customers through telephone. In order to avoid causing unnecessary "disputes" and "sweeping", there is a huge demand for voice recorders. Due to the increase in the characteristics of the public and the amount of data, there is a further demand for the reliability, stability, storage space and queryability of the answering machine, and Shenzhen Huitong Technology is a senior expert in the industry to solve this problem.
As the pioneer and leader of embedded recording products, Huitong Group has strong innovation ability and has the core technology of products in this field. It is a new type of PERD (Professional embedded recorder device). And the market, the embedded recording industry has brought unprecedented technological innovation and market vitality, stable, convenient, cost-effective and in line with market demand, making its products the first choice for millions of dealers and users around the world.
According to its general manager Ye Jing, compared to computer recording and rack-mounted recording system recording, the stand-alone version of the recording phone they produced is not only convenient, but also has a small footprint and simple operation. It also has a good sound quality, balanced sound, and lowered. Noise, stability, scalability and easy management. Up to now, you can upload the recorded data to the server synchronously. Customers can easily find relevant recordings by using the software they developed, and fully realize the functions of multi-channel recording and unified management.
First of all, because Huitong has done technical processing on the radio microphone, the recorder produced by Huitong can record the voice of the dialogue party without loss during the recording, and can adjust the sound balance to avoid the situation of popping.
Secondly, with the development of storage technology, these recording phones can not only stabilize and record reliably, but also keep the recording files permanently and safely, and also improve the recording time. Mr. Ye said that in the past, the general recording may only be a few hours, and now their recordings can be as high as tens of thousands of hours, and the number of recordings has risen from tens of thousands of previous ones to hundreds of thousands or even millions of current ones. . On the phone, the user can also perform recording inquiry and playback functions according to various combinations of conditions.
Once again, Huitong's products have an RJ45 interface in addition to the basic telephone interface, which can be uploaded to the server at any time after the telephone is recorded. Consumers can use the software developed by Huitong to implement convenient query management.
In addition, Huitong also provided a secondary development interface for the answering machine, so that developers with requirements can customize all their own phone functions.
The most important point is that the above recording files are processed by Huitong's special compression technology, which can retain almost the original sound quality while reducing the space occupied. In addition, these recording files have been specially encrypted, and even if others copy them, they cannot be cracked.
In addition to being able to record calls, these audio recordings from Huitong can also perform live recordings and have a powerful recording system, which makes such powerful products well received by customers, most banks, electric power agencies, public security. Firefighting, securities insurance, corporate customer service and government procuratorate courts and other enterprises and institutions use Huitong products.
Mr. Ye said that Huitong will develop more and better products in the future, so that their embedded recording solutions can better serve users.
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